Pet Safety Advisory
Do you own a HomeAgain Reader?

FOR IMMEDIATE RELEASE
March 5, 2014

Santa Barbara, CA--
If Yes, please check your reader serial number. If it is in the range of PKT 05144 to PKT 13207, and the reader display flashes PK1C, the version of the firmware, when the reader is first turned on by pressing the gray button, this news WILL affect you.

These readers will generally not detect ISO 11785 Annex A transponder operating at 128kHz that are in animals alive today. Hundreds of thousands of these microchips are in animals alive today, and if your shelter, rescue or practice handles a wide range of animals using these readers you are affected.

Fortunately, HomeAgain has recognized the issue and there is an easy software fix. Please return your affected reader to HomeAgain for a free-of-charge software update without delay.

Contact 1-888-HOMEAGAIN (1-888-466-3242) for instructions. You can also email at customerservice@homeagain.com

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